Order accepted
Items, notes, address, pickup/delivery method, payment method and expected time are locked.
Ordering trust · Planning preview
Orders that stay clear from payment to delivery.
The planned MY PLACE service needs visible stages, payment references, pickup/delivery rules and support when something goes wrong. Online ordering, payment and MI Coins are not active in this preview.
Trust flow
Each order needs a visible state.
The customer sees where the order stands, and the team knows what must be proven before closing the order.
Payment proof
Card/POS/Viva/payment link or verified manual reference before final preparation.
Kitchen state
Preparing, ready, pickup waiting, courier handoff or driver route state.
Closeout
Delivered/picked up, complaint window, voucher/MI Coins and customer follow-up.