Order accepted
Items, notes, address, pickup/delivery method, payment method and expected time are locked.
Ordering trust
Orders that stay clear from payment to delivery.
MY PLACE should not become another uncontrolled delivery page. Orders need visible states, payment references, pickup/delivery rules, vouchers, MI Coins, proof when needed and follow-up when something goes wrong.
Trust flow
Each order needs a visible state.
The customer sees where the order stands, and the team knows what must be proven before closing the order.
Payment proof
Card/POS/Viva/payment link or verified manual reference before final preparation.
Kitchen state
Preparing, ready, pickup waiting, courier handoff or driver route state.
Closeout
Delivered/picked up, complaint window, voucher/MI Coins and customer follow-up.